Refund policy

Last updated 2026-10-15

Credits are prepaid and non-refundable. All sales are final. Because failed and timed-out requests are never charged, you only ever pay for requests that work.

All sales are final

Once you buy credits the purchase is final and the credits are non-refundable, whether or not you have used them. Credits do not expire while your account is open, so anything you have not spent stays available for you to use at any time.

Right of withdrawal

Credits are delivered to your account immediately. By purchasing, you ask us to begin providing the Service straight away and you acknowledge that you lose any statutory 14-day right of withdrawal as soon as the credits are made available to you.

Where we put things right

If credits are lost because of a fault on our side — for example an outage that consumed credits by mistake — we restore those credits or refund the affected amount. Nothing in this policy limits any refund that mandatory consumer law requires and that we cannot lawfully exclude.

Chargebacks

Please contact us through the contact page before disputing a charge — we will always try to put a genuine problem right directly. If you raise a chargeback with your bank or card issuer, the credits from that payment are removed and the account is suspended pending review; if those credits were already spent, the balance can become negative.

Account closure

Closing your account, or having it closed for breach of the Terms, does not entitle you to a refund, and any remaining credits are forfeited.